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BacanaPlay Privacy Policy

At BacanaPlay, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at bacanaplay.com and bacanaplay.de. We encourage you to read this document carefully before using our platform. By registering an account or continuing to use our casino, you acknowledge that you have read and understood this policy. Our BacanaPlay casino operates under strict regulatory requirements, including those set by the German Joint Gambling Authority (GGL) and the Malta Gaming Authority (MGA), which means your data is handled with the highest standards of compliance and security.

Who We Are

We are Skill On Net Ltd, registered at the Malta Business Registry under registration number C 50024. Our registered office is located at Office 1/5297, Level G, Quantum House, 75 Abate Rigord Street, Ta'Xbiex XBX 1120, Malta. You may contact us by telephone at +356 2778 1463 or by email at support@bacanaplay.de. As the operator of BacanaPlay, we act as the data controller responsible for your personal information. We take this responsibility seriously and implement appropriate technical and organisational measures to keep your data safe at all times.

Information We Collect

When you register, deposit, or interact with our BacanaPlay platform, we collect various types of personal data. This information is necessary to provide you with a secure and compliant gaming experience. The categories of data we may collect include:

  • Full name, date of birth, and national identification details
  • Contact information, including email address, phone number, and postal address
  • Payment and financial information, including card details, bank account data, and transaction history
  • Login credentials and account activity, including your BacanaPlay login history and session data
  • Identity verification documents submitted during KYC procedures (e.g., via Jumio or SCHUFA checks)
  • Device and technical data, including IP address, browser type, and operating system
  • Behavioural and gameplay data, including your interactions with our casino BacanaPlay games and bonuses
  • Communications you send us via live chat or email support

How We Use Your Information

We use the data we collect for several legitimate and legally required purposes. At BacanaPlay, we process your information to provide, maintain, and improve our services, and to meet our obligations under applicable gambling and data protection laws. Specifically, we use your data to:

  • Create and manage your player account and verify your identity
  • Process your deposits and withdrawals through supported payment methods such as PayPal, Visa, Mastercard, Trustly, paysafecard, Apple Pay, and Klarna/SOFORT
  • Comply with LUGAS cross-operator deposit-limit registration and OASIS self-exclusion requirements applicable under German GGL licensing
  • Detect and prevent fraud, money laundering, and other illegal activities
  • Send you information about your BacanaPlay bonus offers, promotions, and account updates
  • Provide customer support via live chat (daily 06:00–00:00) and email
  • Enforce our Terms and Conditions and responsible gambling obligations
  • Comply with legal and regulatory obligations imposed by licensing authorities

Legal Basis for Processing

Our BacanaPlay casino processes your personal data on the following legal grounds:

  • Contract performance: Processing is necessary to provide you with our services as described in our Terms and Conditions
  • Legal obligation: We are required to collect and retain certain data under gambling, anti-money laundering, and tax regulations
  • Legitimate interests: We process data to protect our platform, prevent fraud, and improve our services
  • Consent: Where you have provided explicit consent, such as for marketing communications or optional cookies

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to enhance your experience and analyse how our platform is used. Our BacanaPlay app and web platform may use the following types of cookies:

  • Essential cookies: Required for the website to function correctly, including maintaining your session and account security
  • Analytical cookies: Help us understand how visitors use our platform so we can improve performance
  • Marketing cookies: Allow us to show you relevant promotional content and measure the effectiveness of our campaigns

You can manage your cookie preferences at any time through our cookie settings tool or your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers to deliver our services. At BacanaPlay, we may share your data with:

  • Payment processors and financial institutions to handle your transactions
  • Identity verification providers, including Jumio and SCHUFA, to complete required KYC checks
  • Game software providers such as Pragmatic Play, Quickspin, Push Gaming, Nolimit City, Blueprint Gaming, and others listed in our games catalogue
  • Regulatory authorities, including the GGL and MGA, as required by law
  • Analytics and marketing service providers who assist us in improving our platform
  • Legal and compliance advisors where necessary

All third parties we work with are contractually obligated to handle your data securely and in accordance with applicable data protection legislation.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Under German gambling regulations and anti-money laundering laws, we may be required to retain certain records for up to five to ten years following the closure of your account. Once the applicable retention period expires, we will securely delete or anonymise your data.

Your Rights

As a user of our casino online BacanaPlay services, you have the following rights regarding your personal data under applicable data protection law, including the GDPR:

  • Right of access: You may request a copy of the personal data we hold about you
  • Right to rectification: You may ask us to correct inaccurate or incomplete data
  • Right to erasure: You may request deletion of your data where there is no longer a legal basis for us to retain it
  • Right to restriction: You may ask us to limit how we use your data in certain circumstances
  • Right to data portability: You may request that we transfer your data to another controller where technically feasible
  • Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@bacanaplay.de. We will respond to your request within 30 days.

Security of Your Data

We implement industry-standard security measures to protect your personal information from unauthorised access, loss, or misuse. Our BacanaPlay platform uses SSL encryption, secure servers, and strict internal access controls. However, please be aware that no online transmission is entirely risk-free, and we encourage you to keep your bacanaplay login credentials confidential and to use a strong, unique password for your account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will notify you via email or a prominent notice on our platform. We encourage you to review this policy periodically. Your continued use of our services following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your data, please do not hesitate to reach out to us. You may contact our support team via live chat on the website (daily 06:00–00:00) or by emailing us at support@bacanaplay.de. We are here to help and will always aim to address your concerns promptly and transparently.

Content updated: July 12, 2026